01. Can I visit your showroom?
02. Can I pick up the furniture at your location to avoid shipping fees?
03. Can I return or cancel my item?
04. What happens if my item is out of stock?
05. Which sofas do you have in stock?
06. Is there an additional charge for different colors?
07. What is the turn around time on a custom built sofa?
08. How do I select my color?
09. Why don't we ship out of the United States?
10. What method of shipment do we use?
11. Can you please send me some color samples?
12. How long will it take to get my order?
13. Who handles shipping?
14. Will these trucking companies deliver inside my customer's house?
15. Who sets up the furniture?
16. Who inspects the product at the time of delivery?
17. What happens if my customer wants to return their product after 3 days?
18. What if my customer doesn't like the color, the style, the shape, (insert any design component) and wants to return the product?
19. How are refunds paid to the drop shipper in the event someone returns a product?
20. How often does Wholesale Interiors offer new products?
21. Can my customer change the colors on their order?
22. How do I pay for my orders?

01. Can I visit your showroom?

Yes! We are located at 668 County Line Road in Bensenville, IL. Our phone number is 630-238-8000. Call ahead to set up an appointment! We are open Monday - Friday 8:30 - 5:00pm CST. Click here to get directions.

02. Can I pick up the furniture at your location to avoid shipping fees?

Yes! If you are able to pick up your furniture we would love to see you! Sales tax of 6.75% will apply for Illinois Resident and or pick up item.

03. Can I return or cancel my item?

Yes! If your customer is unsatisfied for any reason you can return your item with a 30% restocking fee plus shipping both ways within 3 days of receipt of the item. We will be happy to provide freight bills to calculate the total cost. We will issue in store credit after the items is received back into your warehouse. We would like to stress that we want you and your customers as a happy customers!

04. What happens if my item is out of stock?

Because we are also selling these items online, locally and offline, it is sometimes difficult to ensure stock availability. You may call us at any time at 1-630-238-8000 to check availability. If your item is out of stock we can provide you with an estimated delivery date.

05. Which sofas do you have in stock?

After selling hundreds of sofa sets online, we have found our typical customer wants a custom color that will match their existing interior design, therefore we do not carry a large stock of sofas. Feel free to ask if a particular color is in stock, but be ready to place an order to have a custom sofa built for you.

06. Is there an additional charge for different colors?

Depending on the color you choose, we may recommend to a full leather upgrade for an additonal charge.

07. What is the turn around time on a custom built sofa?

Our typical turn around time on a custom ordered sofa is 8-12 weeks which is much faster than most furniture stores local to your home can deliver a sofa.

08. How do I select my color?

You can specify color during your checkout process or calling 1-630-238-8000.

09. Why don't we ship out of the United States?

Due to the costs of shipping over seas we are unable to provide international customers reasonable shipping rates. However, you can calculate your own shipping from 668 County Line Rd. Bensenville Il, 60106. U.S.A. if you wish to provide your own transportation.

10. What method of shipment do we use?

FedEx, LTL shipping companies or moving companies, depending on the type of product.

11. Can you please send me some color samples?

Due to very limited supplies of color swatches, we are unable to send color samples. You are welcome to come in to our showroom to view all of the swatch samples available. We do our best to scan each swatch samples to closely match the original color. Keep in mind your monitor settings may offset your color to its actual swatch color.

12. How long will it take to get my order?

Since we are using several different manufacturers, the delivery times vary. The chart below should clear up most of your customer's questions.

Sofas or any other fabric / leather items : 8-12 weeks from order to delivery
Glass Tables : If they are not in stock, usually 6-8 weeks
Coffee Tables : If they are not in stock, usually 4-8 weeks.

We have found that if you stick to these delivery timeframes, you will receive the lowest amount of customer service calls. In a lot of ordering situations we can deliver a product in days instead of weeks, but it's always best to give your customer a realistic delivery date and surprise them with good news. In fact, some of these items we have in stock, please call ahead to check on availability.

13. Who handles shipping?

In order to participate in our resellers program, you must handle the shipping. After you have been approved, you can login and go to our download center under sevices and download a list of shipping companies that you can choose to use and their contact information. You may also find your own shipping companies.

14. Will these trucking companies deliver inside my customer's house?

Some will, some won't. For sofas we recommend using moving companies that provide inside placement of your sofas. For other items such as tables, we recommend using curbside delivery trucking companies. It is all determined based on which shipping company you choose.

15. Who sets up the furniture?

You can either work out a deal and pay extra for the trucking company to set up your furniture or it is your customer's responsibility to do so.

16. Who inspects the product at the time of delivery?

Your customer is responsible for inspecting the product at the time of delivery. In the event that your customer receives damaged merchandise, they must make all notations on the freight bill to insure YOU have the right to claim reimbursements. FAILURE TO NOTATE THE FREIGHT BILL WILL VOID ALL OF YOUR INSURANCE WITH THE TRUCKING COMPANY AND YOU WILL HAVE NO RECOURSE. If the damage is severe, please have your customer refuse ONLY the item that is damaged and make all notations on the freight bill. Please notify your trucking company and Wholesale Interiors immediately during the time of delivery in the event there is damage. Wholesale Interiors does not reimburse any fees or costs for shipping damage, you are required to file your own claims with the shipping companies.

17. What happens if my customer wants to return their product after 3 days?

A restocking charge of 30% will apply to any returned orders. Wholesale Interiors will not reimburse for shipping charges. Wholesale Interiors must approve returned orders within 3 days of receipt of the product by your customer.

18. What if my customer doesn't like the color, the style, the shape, (insert any design component) and wants to return the product?

A restocking charge of 30% will apply to any returned orders. Wholesale Interiors will not reimburse for shipping charges. Wholesale Interiors must approve returned orders within 3 days of receipt of the product by your customer.

19. How are refunds paid to the drop shipper in the event someone returns a product?

Either one of two ways, you can carry the balance forward for future orders or we can write and mail you a check. All payments will be applied to orders ONLY after we have received the merchandise back in new condition. We will also subtract the restocking fee from your check.

20. How often does Wholesale Interiors offer new products?

As often as we can find new products! We typically add anywhere from 100 products per quarter and take out anywhere from 0-50 under performing products per quarter.

21. Can my customer change the colors on their order?

Your customer can change the color on their order within 3 days of placing an order, provided the item has not already left the warehouse. Your customers CAN NOT change the colors after 3 days. If there is a cancellation after 3 days, Wholesale Interiors will charge a 30% fee (which covers the materials that we have to purchase).

22. How do I pay for my orders?

Our only method of payment for online orders is Paypal. However you may call us with your credit card number and we will process your payment manually.