Applying for an Account
Q: What are your requirements for a wholesale/trade account?
A: Your business must be related to the home furnishings retail industry, interior design or home staging industry, or property management/property rental industry. In addition, you must supply a state-issued business registration certificate, sales/use tax ID/certificate, resale certificate, or other state-issued documentation that lists your business name and/or industry.
• Any businesses based in Illinois must provide their certificate of registration as well as a CRT-61 (resale certificate).
• Any businesses based in California must provide their seller's permit as well as a California resale certificate.
Q: Why can't I see pricing?
A: Pricing is available to registered accounts only -- your application must be reviewed by a staff member. Please send an email to firstname.lastname@example.org for more information. Approval can take up to 24 business hours. In addition, accounts without any sales or login activity are periodically flagged for deactivation. If you previously had an account but find that it has been deactivated, please resend your state-issued business registration and/or resale certificate to email@example.com for evaluation.
Q: Do you have any discounts?
Once you're approved as an authorized dealer, we typically do not have any lower pricing available. Discontinued items are often marked down for clearance, which you can find under our "Sale" category.
Q: Can I get a discount for a bulk order?
We do not offer bulk order discounts. However, if you are looking to order a large quantity (100-200+, depending on the item) of a single product/related item collection, please email firstname.lastname@example.org. This may be eligible for our direct container order program. If your project deadline is 2-3 months in the future, you may be a good fit for this -- overall, the savings can be in 15-20% range.
Q: Do you drop ship?
A: Yes, drop shipping is our specialty! We offer this within the lower 48 states of the USA. We do not ship to Alaska, Hawaii, Puerto Rico, Canada, Mexico, or overseas.
Q: Is this item in stock?
A: Inventory availability is listed on each product page on our website. If you need a higher quantity than is shown on the site, please reach out to us at email@example.com.
Q: What is the next ETA for this item?
A: If an ETA is not listed on the product page of an item, please reach out to firstname.lastname@example.org with the item SKU, your order number, or a link to the product page.
Q: The item I need doesn't seem to be on your website. Is it still available?
A: We remove discontinued items from our website after they've sold out. To confirm whether this is the case, please email the item information to email@example.com.
Q: How long does it take to ship an item?
A: Order processing is approximately 3 full business days (we're operational Monday through Friday) for orders shipping with FedEx or UPS. Please then allow an additional 1-6 business days for shipping time.
A: Order processing is approximately 3-5 business days (we're operational Monday through Friday) for orders shipping with a freight carrier. Please then allow an additional 3-7 business days for shipping time.
Q: How much does shipping cost?
A: Because of the regularly-fluctuating shipping rates, we do not have a shipping rate resource available. Instead, we quote shipping fees on an order-by-order basis. If you opt to ship your order using the Wholesale Interiors shipping account, a shipping rate is quoted after your order has been placed and processed. We require your written approval of this fee before we will proceed to apply payment and ship your order.
For a list of our items' shipping dimensions, weights, and carrier types, please contact firstname.lastname@example.org.
Q: Can I ship with my own shipping account?
A: Yes -- you can either provide us with your FedEx or UPS account number (plus the associated billing address) or you can email your FedEx or UPS shipping labels to us after your order has been placed. For freight shipments, you may arrange a pick up with the carrier of your choice and email your BOL to our team. Please send all order-specific emails to email@example.com.
Order Status and Cancellations
Q: Where can I find the status of my order?
A: Please email firstname.lastname@example.org with your order number for an accurate status update.
Q: Can I cancel my order?
A: Please email email@example.com with your order number and a cancellation request. If your order has not yet flowed through to our warehouse, we are usually able to cancel and issue a full refund. However, if your order has flowed through to our warehouse or has been picked by our warehouse staff and loaded into a trailer for shipping, we may not be able to cancel. All cancellation requests are best-effort: we cannot guarantee that we will be able to cancel your order until we've checked its processing status and have provided a response to your inquiry. If an order has shipped and you would still like to cancel, you are responsible for shipping fees and a 30% return handling/restocking charge.
Order Status Definitions:
Approved, Pending Shipping: Your order has been received and is being processed into our system. If the order is in stock, please allow 2 to 3 business days for your order to ship (small parcel) or 2-5 business days for your order to ship (freight).
Credit Declined: This means the item(s) in your order have had a shipping label created and is being passed to the warehouse for shipment. Please allow 5 to 10 business days for the tracking/pro number to be in transit. From time to time, an order will be passed to the warehouse after a label is created and then comes back as out of stock. You will be notified via email when this occurs.
Q: Why has sales tax been applied to my order?
A: Unless proper documentation has been supplied to us, sales tax will apply to orders shipping to an address in Illinois or in California. If it is determined that you are the end user of the products, you will pay a tax even if you have provided a tax license. Wholesale Interiors has a physical nexus in Illinois and in California.
Q: Is your furniture commercially rated? How will this withstand use in a restaurant or hotel?
A: None of our furniture is commercially rated -- we specialize in home furnishings. If you are considering a purchase for a restaurant or hotel, we encourage you to purchase one unit as a sample before proceeding to make a bulk purchase.
Q: How do I get a price for a product?
A: Log-in to your account on http://www.wholesale-interiors.com. You will have pricing for every active item available online. Please note: No price information will be released to non-qualified customers.
Q: Can I get a shipping quote?
A: If you are looking for a shipping quote, please email firstname.lastname@example.org. Only existing accounts will be provided a shipping quote. All shipping quotes will be required to provide the following: consignee zip code, residential or/commercial building delivery, lift gate requirement. Please note: All quotations are for curbside delivery only. Freight quotations are estimates only and may change due to fuel surcharge rates.
Q: How do I report a customer service issue?
A: Send an e-mail to email@example.com. To process a service request you are required to provide the following: account name, order number, details of issue, photos of the product plus photos of the product packaging.
Q: What is your return period?
A: We accept returns within 30 days from the date of delivery. This is also a 30-day service period: any reports of damage, defect, missing items/missing parts, incorrect item(s) received, etc. must be sent to firstname.lastname@example.org within 30 days from the date of delivery. We do not cover any issues reported to us after this period, nor do we accept returns sent back after this time.
Q: What if my customer/client is dissatisfied with their purchase?
A: All buyer’s remorse returns will be credited the cost of merchandise less than a 30% handling/restocking fee. The return shipping arrangements are the responsibility of the reseller / our wholesale account holder. All merchandise must be in its original packaging, unused, and resalable. If an item is returned in poor condition, Wholesale Interiors reserves the right to increase the handling/restocking fee. To initiate a return, please reach out to email@example.com with an RA request.
Q: The item arrived damaged / with parts missing / with a defect. How is this resolved?
A: Shipping Damage (your shipping account - FedEx/UPS/freight): please file a claim with your carrier to recoup shipping damage costs. Then, we'll ask you check with us to purchase replacement parts or a replacement item.
A: Shipping Damage (Wholesale Interiors shipping account - FedEx): please email photos of the item and its packaging to firstname.lastname@example.org. Please clarify which part(s) are damaged. After internal review, we can either 1) offer a partial credit for the item to be kept as-is or, 2) ship replacement parts at no charge. If the issue cannot be resolved with a part and if a partial credit is not desired by the customer, we will authorize a complete item replacement. However, if the customer does not wish to accept parts or a replacement item and instead would like to cancel/return their item(s), the case will be re-classified as buyer's remorse; a 30% return/handling fee will apply and the customer/account holder is responsible for return shipping arrangements.
A: Shipping Damage (Wholesale Interiors shipping account - freight/LTL): if a freight shipment is damaged upon delivery, you/your customer must notate the damage on the POD (proof of delivery) when signing for and accepting delivery of the shipment. We also recommend you refuse delivery. Please then contact email@example.com for further assistance.
A: Manufacturer Defect or Concealed Damage: please email photos of the item and its packaging to firstname.lastname@example.org. Please clarify which part(s) are defective or damaged. After internal review, we can either 1) offer a partial credit for the item to be kept as-is or, 2) ship replacement parts at no charge. If the issue cannot be resolved with a part, we will authorize a complete item replacement. However, if the customer does not wish to accept parts or a replacement item and instead would like to cancel/return their item(s), the case will be re-classified as buyer's remorse; a 30% return/handling fee will apply and the customer/account holder is responsible for return shipping arrangements.
A: Missing Parts: please email email@example.com with details regarding which part(s) are missing. We may request additional information.
A: Missing Order (FedEx or UPS): please email firstname.lastname@example.org. If an order has shipped but it hasn't been delivered, the organization responsible for the shipping account the order was shipped under should file a claim with the shipping carrier. If shipped under Wholesale Interiors's shipping account, our team will assist with shipping a no-cost replacement and our team will file a claim with the carrier. If shipped under our account holder's shipping account, our team will assist in checking the cost of the lost/undelivered carton so that a replacement can be purchased (cost recouped via a claim being filed with your carrier).
A: Missing order (freight/LTL): please email email@example.com. We will then check freight tracking details and reach out to the carrier for more information. If the carrier advises that the shipment is lost, a claim must be filed and a similar process to the missing order (FedEx/UPS) will be followed.
All aforementioned types of claims MUST be made within 30 days of the original delivery date.
Q: I received the wrong item. What now?
A: If you receive the wrong item, notify us immediately (but no later than 30 days after delivery) via email with photo evidence to firstname.lastname@example.org. Please include photos of the packaging, especially the markings/item details that are printed on the carton itself. Please provide your Wholesale Interiors order number in the subject of the email. After evaluation, we will provide a resolution. If you decide that you do not want the correct item, you will be entitled to a full refund on the item once returned unless the item returns damaged. There will be a 30% restocking fee in the case that an incorrect item is returned in a damaged condition.
However, Wholesale Interiors reserves the right to correct typographical or photographic errors at any time. This may involve a small margin of error in product dimensions, product features, finish colors, and other similar product specifications.
Natural raw materials used for construction of our furnishings will have variations in areas such as (but not limited to) color, pattern, grain and texture. This includes substances such as wood and leather. These variations may appear in different surfaces of a single item, an area of a product when compared with that same area on an identical product, or on differing surfaces of different pieces of a matching set.
Q: How do I know when Wholesale Interiors has new products?
A: Wholesale Interiors introduces approximately 50-120 new products every month! To be the first to know about our new items, please sign up for our email newsletter.
Q: Do you have a warranty for specific use or in general?
A: We do not. If you have specific questions if a product will be appropriate for your use, we request that you order a sample for that product before proceeding with a larger order. Wholesale Interiors does not offer a warranty of merchantability.