We frequently get asked the same questions. To make things easier, you will find a list of our FAQ’s that will allow you to get answers faster. Of course, if you see any discrepancy or your question is not answered below, email us at sales@wholesale-interiors.com.

FAQs

Q: How can I be a wholesale customer?

A: You must have a minimum of $2000.00 of comprised sales orders monthly to be a wholesale account unless you have a single bulk order over 20+ items. For any other type of order or customer please visit our site at www.interiorexpress.com

Pricing

Q: Why can't I see pricing?
A: Pricing is available to registered accounts ONLY. Please send an email to sales@wholesale-interiors.com. You must have a minimum order of $2000 to open an account. Approval can take up to 24 business hours.


Login

Q: My login does not work?

A: There are 3 reasons a login would not work: 1. You were not approved for a Wholesale Account meaning you did not provide a business name, meaning you are not qualified for an account. You may go to our national website www.interiorexpress.com where pricing includes shipping. 2. You have registered for an account that is outside of the lower continental 48 United States of America. We do not ship outside of the lower continental United States. We do however approve Canadian accounts on a case by case basis. A Canadian account MUST provide their own carrier. Please contact us at sales@wholesale-interiors.com if this applies to you. 3. It can take up to 24 hours for your account to be approved. Once approved you will be able to sign in and view pricing. If you make an order, a shipping cost will be emailed to you where you must approve in order for the shipment process to continue. Once an order has had the shipping approved and IS NOT on backorder, the shipment could take 3 to 5 business days to be in transit. You are sent an email once an item has shipped, plus the status of the order will change to shipped in your account.

Drop Shipping
Q: Do you drop ship?

A: Yes we do drop ship. However we are not approving any new drop shippers at this time.

Item Availability
Q: How do you know if an item is discontinued?

A: You can follow this link: https://www.wholesale-interiors.com//store/pg/562-Discontinued-Items.html
This list is updated periodically.

Shipping
Q: How long does it take to ship an item?

A: Currently it takes anywhere from 5 to 10 business days from the time the order is passed to shipping to be in transit. Our warehouse works as fast as it can to get your item(s) out the door.

Q: How much does shipping cost?

A: Shipping prices are determined after we have received a processed order.


International Shipping
A: Do you ship to other countries?

Q: Yes minimum of $10,000 US. Payments are accepted via wire transfer.

Order Status
Q: Where can I find the status of my order?

A: The status of your order can be found in your account. Click on "My Account" after you sign in and scroll down to "Orders." Once you click on "Orders," an itemized detail of each order will be displayed.

Order Status Definitions:
Approved, Pending Shipping: This means the order has been received and is being processed into our system. Please allow 2 to 3 business days for this to occur.

Backordered: This means that items in your order are on backorder. You may check the product page of your particular item to determine ETA dates of inventory replenishment. An email is also sent when the order has backordered items.

Extended Delay: This means the arrival of particular items in your order has been pushed back. Please consult the items' product page for the updated date. An email will also be sent to you with the updated date.

In Packing: This means the order has been passed to the shipping department and the items are being packed in the warehouse for shipment. You will need to wait at least 3 to 5 business days (not including weekends) for the item(s) to ship if they are in stock. You will receive a shipment notification via email once the item(s) are in transit.

Shipment Approval Needed: This status refers to the approval of shipment charges which have been requested via email. The order cannot continue until you have approved the shipment charges. The card you have on file will be charged the amount of shipping displayed in the email sent requesting shipment approval. If you need the email sent again, please request this by sending an email to customerservice@wholesale-interiors.com.

Shipment Approval Received: This means we have received your approval and the order is being passed to shipping. You will receive an email confirmation of this. If the items are out of stock, you will receive a backorder notice via email and the status of the order will change to "Backordered." ETA dates are located on the product pages of any items out of stock and the "Backordered" email will contain ETA dates as well.

Shipping Paperwork Received: This means we have received your paperwork and are passing the order to shipping. If the items are out of stock, you will receive a backorder notice via email and the status of the order will change to "Backordered." ETA dates are located on the product pages of any items out of stock and the "Backordered" email will contain ETA dates as well.

Shipment Created: This means the item(s) in your order have had a shipping label created and is being passed to the warehouse for shipment. Please allow 5 to 10 business days for the tracking/pro number to be in transit. From time to time, an order will be passed to the warehouse after a label is created and then comes back as out of stock. You will be notified via email when this occurs.

Taxes
Q: Why are there taxes on my order?

A: For out of state orders, taxes will appear when you are placing the order, but will then disappear once you finalize the order. For in state customers, unless you have provided your tax exempt ID, you will be required to pay a tax. If it is determined that you are the end user of the products, you will pay a tax even if you have provided a tax license.

Inventory
Q: How do I check stock?

A: If you are looking to get a stock update on a Wholesale Interiors product, the FASTEST way is to check the product page. An "In Stock" quantity will be posted, or a backorder notice with an ETA date will be listed. If the backorder quantity is listed as a negative number, that means there are pending orders once the stock returns to the warehouse. Remember: These are estimated dates and NOT promise dates.


Furniture Rating
Q: Is your furniture commercially rated?

A: No, none of our furniture is commercially rated that is why we encourage the ordering of samples prior to the main purchase. Example: A chair priced at under $60 is not going to be good for a restaurant.

Cancellation
Q: Can I cancel the order before it ships?

A: Yes, you can but only if the item has not been processed and placed on a carrier truck for shipment. We will do our best to stop the process if it is in shipping, but we cannot guarantee it. After the item is past the point of cancellation, there will be a 30% restocking fee for the return, plus you will be responsible for shipping. All cancellations MUST be in writing by sending an email to customerservice@wholesale-interiors.com. Include the Wholesale Interiors order number with your cancellation email for proper handling.

Quotes
Q: How do I get a price for a product?

A: Log-in to your account on http://www.wholesale-interiors.com. You will have pricing for every active item available online. Please note: No price information will be released to non-qualified customers.

Q: Can I get a shipping quote?

A: If you are looking for a shipping quote, please email orders@wholesale-interiors.com. Only existing accounts will be provided a shipping quote. All shipping quotes will be required to provide the following: consignee zip code, residential or/commercial building delivery, lift gate requirement. Please note: All quotations are for curbside delivery only. Freight quotations are estimates only and may change due to fuel surcharge rates.

Orders
Q: Can I get status on an order?

A: The status of your order will ALWAYS be listed in your account under 'Orders.' You may also email sales@wholesale-interiors.com in the event the order is past due for arrival.

Customer Service
Q: How do I report a customer service issue?
A: Send an e-mail to customerservice@wholesale-interiors.com. To process a service request you are required to provide the following: account name, order#, customer name, details of issue and pictures.

Q: What if my customer has buyer’s remorse?

A: All buyer’s remorse returns will be credited the cost of merchandise less than a 30% restocking fee. Return shipment is the responsibility of the reseller. All merchandise must be in its original packaging, unused, and resalable.

Q: What if I need to return an item or report shipping damage, or manufacturer defect?

A: Shipping damage is the responsibility of the buyer. Many times if a claim is made with a carrier, they will blame packaging, but we will not take responsibility for a carrier claiming improper packaging. For manufacturer defect, please send us photos of the defect via email to customerservice@wholesale-interiors.com. In most cases we will ship a replacement at no cost to you. These types of claims MUST be made within 30 days of receiving your items, and we do not honor the claim if you store the items once received and open them at a later time past 30 days under ANY circumstances. We may also offer a partial credit on the item to keep as is. For shipping damage, the buyer will be responsible for the purchase of and shipment of any replacement requested. We will assist in filing a claim in the case of damage when you ship on our carrier account, but we cannot guarantee a refund. Claims can take up to 90 days for resolution.

Q: What if I receive the wrong item?

A: If you receive the wrong item, notify us immediately via email with photo evidence to customerservice@wholesale-interiors.com. Please indicate your Wholesale Interiors order number in the subject of the email. We will then send you a return label and once that is tracking, we will send the correct item at no extra cost to you. If you decide that you do not want the correct item, you will be entitled to a full refund on the item once returned unless the item returns damaged. There will be a 30% restocking fee in the case incorrect items returning damaged.

Product Updates
Q: How do I know when Wholesale Interiors has new products?

A: Wholesale Interiors brings in annually about 500 new products per year. New product batches are introduced on a monthly basis. They are all grouped and available for viewing online at http://www.wholesale-interiors.com/wholesale-furn...

Q: How do I find out when an item is discontinued?

A: If the item cannot be found on our website, generally this means the item is discontinued.

Q: Do you have a warranty for specific use or in general?

A: We do not. If you have specific questions if a product will be appropriate for your use, we request that you order a sample for that product before proceeding with a larger order.