We frequently get asked the same questions over and over again. To make things easier, you will find a list of our FAQ’s that will allow you to get answers faster. Of course, if you see any discrepancy or your question is not answered below, email us at sales@wholesale-interiors.com.

FAQs for Existing Customers

Inventory
Q: How do I check stock?
A: If you are looking to get a stock update on a Wholesale Interiors product, the FASTEST way is to check the stock table found through your web account. Log-in to your account on http://www.wholesale-interiors.com and download the ‘Daily Inventory Update’ file available on the front page. We also send out a daily inventory feed by email on Monday-Friday, first thing in the morning. You can email orders@wholesale-interiors.com and request to be added to this list.

Do not have a web account? Register at https://www.wholesale-interiors.com/Store/register.aspx?

Quotes
Q: How do I get a price for a product?
A: Log-in to your account on http://www.wholesale-interiors.com. You will have pricing for every active item available online. Please note: No price information will be released to non-qualified customers.

Do not have a web account? Register at https://www.wholesale-interiors.com/Store/register.aspx?

Q: Can I get a shipping quote?
A: If you are looking for a shipping quote, please email orders@wholesale-interiors.com. Only existing accounts will be provided a shipping quote. All shipping quotes will be required to provide the following: consignee zip code, residential or/commercial building delivery, life gate requirement. Please note: All quotations are for curbside delivery only. Freight quotations are estimates only and may change due to fuel surcharge rates.

Orders
Q: Can I get status on an order?
A: From the receipt of an order, our order processing team uses one business day to confirm the order with you. All small packaged orders will ship between 24-72 hours. LTL shipments will ship between 1-5 days. Once the order is shipped, status can be check using the shipments tracking# or PRO#. If you are checking an order that is over 3 days from order submission date, you can email orders@wholesale-interiors.com.

Customer Service
Q: How do I report a customer service issue?
A: Send an e-mail to customerservice@wholesale-interiors.com. To process a service request you are required to provide the following: account name, order#, customer name, details of issue and pictures.

Q: What if my customer has buyer’s remorse?
A: All buyer’s remorse returns will be credited the cost of merchandise less than a 30% restocking fee. Return shipment is the responsibility of the reseller. All merchandise must be in its original packaging, unused, and resalable.

Product Updates
Q: How do I know when Wholesale Interiors has new products?
A: Wholesale Interiors brings in annually 200 new products per year. New product batches are introduced on a bi-weekly basis. They are all grouped and available for viewing online at http://www.wholesale-interiors.com/wholesale-furniture-new-products.html

Q: How do I find out when an item is discontinued?
A: If the item cannot be found on our website, generally this means the item is discontinued. We have a discontinued item list available through your web account on our website.
Do not have a web account? Register at https://www.wholesale-interiors.com/Store/register.aspx?


FAQs for New Customers

Q: Do you drop ship?
A: Yes we do drop ship. Our customers do not have to carry inventory. We have over 450+ skus that we have in-stock in our 150,000 square foot warehouse facility. FedEx, UPS and LTL carriers visit us daily to ensure that turnaround for shipment happens between 24-72 hours. For more details, register for an account request at https://www.wholesale-interiors.com/Store/register.aspx? and one of our customer service reps will contact you.

Q: How do I open up a wholesale account?
A: You can send an email to sales@wholesale-interiors.com or call our office and speak with one of our sales reps at 800-517-0717. Please note: Reseller’s certificate, business license and federal tax ID is required to open up an account